Activate the Xfinity Stream App on Roku

Once your Xfinity Internet and TV services are activated, you can get the app on these Roku models:

• Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, E000X, D000X
• Roku Streaming Media Players:
  • Roku Ultra (4340X, 4640X, 4660X, 4670X, 4800X) and Roku Ultra LT (4662X)
  • Roku Express (3700X, 3900X, 3930X), Express+ (3710X, 3910X, 3931X), Express 4K (3940X) and Express 4K+ (3941X)
  • Roku Premiere (3920X, 4620X) and Premiere+ (3921X, 4630X)
  • Roku 2 (4210X), Roku 3 (4200X, 4230X) and Roku 4 (4400X)
• Roku Streaming Sticks:
  • Roku Streaming Stick (3600X, 3800X), Streaming Stick+ (3810X), Streaming Stick 4K (3820X) and Streaming Stick 4K+ (3821X)
• Roku Soundbar: 9100X
• Roku Streambar: 9102X
  

Note: You can’t use the Xfinity Stream app on Roku prior to installation of your Xfinity Internet and Xfinity TV services.

Requirements

• Devices must be on minimum firmware version 8.1 b1 or higher.
• The Xfinity Stream app will only appear in the Roku Channel Store for eligible devices.
• If you have two or more linked Xfinity accounts, see How To Link, Unlink and Switch Between Multiple Accounts for instructions on how to set the right default/primary account.
  • Note: you may have to re-accept Terms of Activation if there are updates to your account or changes to your Xfinity TV package.
    

I don’t need instructions, take me directly to activating the Xfinity Stream app on Roku.

Activate the Xfinity Stream App on Roku

1. Open the app from the Xfinity Channel in the Roku Channel Store and choose Sign In.
   • Note: You can find the Channel Store on the home screen of any Roku device by going to the “Streaming Channels” section in the left menu.
   • You’ll see the Activation Code screen on your Roku or Roku-connected device. Go to xfinity.com/authorize from another device (like a mobile phone, tablet or desktop – not from your Roku).
   • From the web browser, enter the six-digit code provided from the Roku device.
   • Enter your Xfinity ID and password, then select Sign In.
   • You’ll see a Success! message. The screen of your Roku or Roku-connected device will soon update.
   • The Terms of Activation will load on your Roku-connected device or Roku TV. Scroll to read the terms and select Yes to accept and continue. If you select No Thanks, the activation process will restart.
   • Terms of Activation if You Have Cloud DVR
   • Terms of Activation if You Don’t Have Cloud DVR
   • Name your device and select Confirm.
   • You’ll see the main menu and you’re ready to begin using the app!

Note: If you are experiencing issues activating the Xfinity Stream app on Roku and have two or more linked Xfinity accounts, you may receive the following message: “Welcome! This device can only access Xfinity Stream on your in-homeXfinity WiFi. Use the app on your smartphone, tablet or laptop to watch on the go any time you like. Error TVAPP-00101.“

To fix this, go to customer.xfinity.com/settings/account/linked-accounts and choose the account you wish to activate your Roku device from by selecting the Make This Primary option. Learn more here about How To Link, Unlink and Switch Between Multiple Accounts for instructions on how to set the right default/primary account.

Additional Information

Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more.

The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text “APP” to 266278.

Have a quick question? Ask Xfinity Assistant.

Xfinity On Campus Students

If you’re an Xfinity On Campus student:

1. Go to xfinityoncampus.com.
2. Sign in with your university login.
3. Go to the Support tab.
4. Select the Live Chat icon.
5. From there, you’ll be able to connect to a live chat agent for help.